Gateway Connect
Digitizing Logistics Operations for Nationwide Supply Chain Management
The Challenge
Gateway Connect, a major player in India's logistics sector, specializes in handling containerized import and export shipments across the country via ISD (Inland Shipping Depot - Train) and CFS (Container Freight Station - Ship) networks. With their vast operational footprint and crucial role in India's supply chain, seamless coordination and real-time visibility are critical to their success. Before embracing digital transformation, Gateway Connect faced serious logistical bottlenecks due to a lack of centralized tracking and real-time updates. The absence of a proper tracking system made it difficult to monitor container movement, yard inventory, or the progress of shipments. Clients, stakeholders, and truck drivers had no way to access real-time updates, leading to confusion, constant follow-ups, and operational chaos. Drivers would arrive at designated locations to pick up containers based on estimated timelines, but due to inaccurate or outdated information, containers were often not ready. This resulted in drivers waiting at locations for several days, wasting time, manpower, and money, and negatively impacting Gateway's credibility and client trust. Most updates were communicated manually, leading to errors, miscommunication, and delays.
Key Operational Challenges
- No tracking mechanism for container movement and yard inventory
- End users left in the dark without real-time updates
- End users left in the dark without real-time updates
- Significant delays and idle time for truck drivers
- Inefficient manual communication leading to errors
Business Impact
- Wasted time, manpower, and financial resources
- Damaged credibility and client trust
- Constant follow-ups and operational chaos
- Inability to scale operations efficiently